Privacy Policy – How takabd Protects Your Personal Data

This Privacy Policy ("Policy") describes how takabd ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who register an account, access the website at takabd.ws, or otherwise interact with the takabd platform, including its casino games, sports betting markets, and customer support services.

By registering an account on takabd or by continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent, you must discontinue use of the platform and contact [email protected] to request account closure.

This Policy is incorporated by reference into the Terms & Conditions of the takabd platform. In the event of any conflict between this Policy and the Terms & Conditions on matters of data handling, this Policy shall prevail.

1. Data We Collect

1.1 Registration Data

When you create a takabd account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, Bangladesh mobile phone number, and any additional identity information requested to fulfil our know-your-customer (KYC) and age verification obligations. Providing accurate registration data is a condition of account approval and continued platform access.

1.2 Identity Verification Documents

As part of our commitment to responsible gaming and fraud prevention, takabd may request copies of identity documents at the point of registration, at first withdrawal, or at any other time where our internal compliance procedures require it. Acceptable documents include a national identity card (NID), passport, or driving licence issued by the Government of Bangladesh. These documents are stored securely and used solely for the purpose of verifying your identity.

1.3 Financial Data

takabd collects information relating to your financial transactions on the platform, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad mobile wallet number), and transaction timestamps. We do not store full payment card numbers or complete mobile banking credentials. Financial transaction data is retained in accordance with our record-keeping obligations and may be reviewed by our compliance and fraud prevention teams.

1.4 Usage and Technical Data

When you access the takabd platform, we automatically collect certain technical data about your device and browsing behaviour. This includes your IP address, device type and operating system, browser type and version, screen resolution, the pages you visit within the platform, the games you play, session duration, and clickstream data. This information helps us maintain platform security, diagnose technical issues, and improve the overall user experience for players across Bangladesh, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, and other cities.

1.5 Communications Data

If you contact the takabd support team via email or live chat, we retain records of those communications, including the content of your messages, timestamps, and any attachments you submit. This data is used to resolve your query, improve our support quality, and maintain an audit trail of customer interactions.

1.6 Cookies and Tracking Technologies

takabd uses cookies, web beacons, and similar tracking technologies to operate and improve the platform. Cookies allow us to remember your session, maintain your login state, apply your preferences, and measure platform performance. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period). You may disable cookies through your browser settings, but doing so may affect the functionality of certain platform features.

2. How We Use Your Data

takabd processes your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Management: To create, maintain, and administer your takabd player account, including verifying your identity and age.
• Transaction Processing: To process deposits, withdrawals, and bonus credits via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Platform Security: To detect, investigate, and prevent fraud, money laundering, account takeovers, and other unlawful activity on the platform.
• Responsible Gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits, loss limits, cooling-off periods, and self-exclusion requests.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and age verification requirements.
• Customer Support: To respond to your queries, process complaints, and maintain records of our interactions with you.
• Service Improvement: To analyse platform usage data, identify technical issues, and improve the games, betting markets, and features available on takabd.
• Promotional Communications: To send you promotional offers, bonus notifications, and platform updates via your registered mobile number, where you have consented to receive such communications. You may withdraw consent at any time.

3. Legal Basis for Processing

takabd processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is required to perform our obligations under the Terms & Conditions you accepted when registering your account — for example, processing your deposits and paying out your winnings.
• Consent: Where you have provided explicit consent — for example, to receive promotional SMS notifications — we process data on that basis. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
• Legitimate Interests: We may process data where we have a legitimate business interest that is not overridden by your rights — for example, detecting fraud, improving platform security, and analysing aggregate usage patterns.
• Legal Obligation: Where we are required by applicable law to collect, retain, or disclose personal data — for example, to comply with AML or KYC obligations — we process data on this basis regardless of consent.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

takabd shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, fraud detection providers, and cloud hosting infrastructure providers. All third-party processors are contractually required to handle your data securely, to use it only for the specified purpose, and to maintain confidentiality.

4.2 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent or investigate fraud, money laundering, or other serious criminal activity. Such disclosures will be made in accordance with applicable law and will be limited to the minimum data necessary.

4.3 Business Transfers

In the event that takabd undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, with a minimum of 14 days' prior notice.

4.4 What We Do Not Do

5. Data Retention

takabd retains your personal data only for as long as it is necessary to fulfil the purposes set out in this Policy, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical or analytical purposes.

6. Data Security

takabd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on access-controlled infrastructure.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with data access undergo background screening and regular security training.
• Intrusion Detection: Our platform is monitored continuously for suspicious activity, unauthorised access attempts, and security anomalies using automated threat detection systems.
• Regular Security Audits: We conduct periodic security reviews and penetration testing to identify and remediate vulnerabilities before they can be exploited.

7. Your Data Rights

As a player on the takabd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request – [Your Account ID]".

• Right of Access: You have the right to request a copy of the personal data that takabd holds about you. We will respond to verified access requests within 30 calendar days.
• Right to Rectification: If any of your personal data held by takabd is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data required for AML/KYC compliance cannot be deleted before the end of the mandatory retention period.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while we investigate a rectification request or a complaint.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent — for example, for promotional communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You have the right to object to the processing of your personal data where takabd relies on legitimate interests as the legal basis, unless we can demonstrate compelling legitimate grounds that override your interests.

takabd will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive. We reserve the right to verify your identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised party.

8. Players Under 21

The takabd platform is strictly intended for adults aged 21 years or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that a registered account belongs to a person under the age of 21, we will immediately suspend and close that account and delete all associated personal data, with the exception of data that must be retained for the purpose of investigating the underage registration itself.

If you have reason to believe that a person under the age of 21 has registered an account on takabd, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act swiftly on any such report.

9. International Data Transfers

Some of the third-party service providers that takabd works with — including game content providers and cloud infrastructure vendors — may process personal data in countries outside Bangladesh. Where such international transfers occur, takabd takes steps to ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses and data processing agreements that impose equivalent data protection obligations on the recipient.

By using the takabd platform and accepting this Privacy Policy, you consent to the transfer of your personal data to countries outside Bangladesh where such transfers are necessary to provide the services described in this Policy.

10. Changes to This Privacy Policy

takabd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will provide notice via the platform or by SMS to your registered mobile number, with a minimum of 7 days' advance notice before the updated Policy takes effect.

The effective date at the top of this Policy will be updated whenever a revision is published. We encourage you to review this page periodically to stay informed about how takabd protects your personal data. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated Policy.